Pricing
Free written proposal before any work begins
AI chatbots and WhatsApp automation
Answer every WhatsApp enquiry within seconds, even at 2 AM
Many Indian customers would rather message you on WhatsApp than fill in a form. If replies take hours, they message your competitor too. We build chatbots for your website and automated flows on the official WhatsApp Business Platform that answer common questions instantly and collect the details your sales team needs.
Each bot answers only from information you approve, in English, Hindi or Gujarati, and hands the conversation to a person when it needs judgement. Leads flow straight into your CRM or a Google Sheet. WhatsApp automation answers common questions instantly and hands serious buyers to your team with the details already collected.
Deliverables
What our WhatsApp automation service builds
Map conversations
We list the questions customers ask most and decide what the bot should handle.
- Website AI chatbots
- WhatsApp automation
- Lead qualification
Design the flow
We design conversation flows, tone and handover rules.
- Appointment booking
- CRM integration
Build and train
We build the bot, connect your content and integrations, and test thoroughly.
- Broadcasts and follow-ups
- Customer support bots
Launch and improve
We launch, monitor conversations and refine answers over time.
- Human handover
- Analytics
Our approach
Automation that customers actually like
Conversational tools that save your team time and respond to customers faster.
Fast answers to common questions
Most enquiries repeat the same few questions about price ranges, availability, delivery and timings. A well-built bot answers these instantly, any time of day.
Know when to hand over
Nothing frustrates customers more than a bot that will not let them reach a person. We design clear handover points so complex or sensitive questions go to your team.
Accurate, controlled answers
Your bot answers from information you approve. We set boundaries so it does not invent prices, promises or policies.
Following WhatsApp's rules
We build on the official WhatsApp Business Platform and design opt-in, messaging and automation in line with Meta’s policies, which change from time to time. That protects your number and your reputation.
WhatsApp automation guide
WhatsApp automation and AI chatbots: a practical guide
The WhatsApp Business Platform
Automated WhatsApp conversations run on the official WhatsApp Business Platform through an approved provider. Using the official platform protects your number from being blocked and enables features like templates, buttons and catalogues.
What WhatsApp automation can do
- Answer common questions instantly, day and night
- Collect enquiry details and send them to your sales team
- Share catalogues, price lists and brochures
- Book appointments and send reminders
- Send order and delivery updates
Handing over to a person
Good chatbots know their limits. When a question needs a person, the conversation passes to your team with the details already collected.
Rules and consent
WhatsApp requires customer opt-in for marketing messages and approved templates for many message types. We set this up correctly so your account stays in good standing. See also our AI automation service.
Common questions about whatsapp automation
Do I need a new phone number for WhatsApp automation? Often you can use an existing business number, but it may need to move to the WhatsApp Business Platform. We explain the options before setup.
Can the chatbot share our catalogue and price list? Yes. WhatsApp automation can send catalogues, brochures and price lists automatically when customers ask, and collect their requirement details for your sales team.
HB Multimedia has worked with businesses since 2008 from Naranpura, Ahmedabad. We build and monitor WhatsApp automation for businesses across India. Get a free written proposal
FAQ
Frequently asked questions
Still have a question? Call or WhatsApp +91 99242 42437, or email info@hbmm.in.
Can a chatbot really understand my customers?
Modern AI chatbots handle a wide range of questions well when trained on good information. For complex or unusual questions, they hand over to your team.
Do you use the official WhatsApp Business Platform?
Yes. We build on the official platform through approved providers, which is the reliable way to automate WhatsApp for business.
Will the bot give wrong information?
We limit the bot to information you approve and set rules for what it cannot answer. We also review conversations and refine answers regularly.
Can the bot speak Hindi or Gujarati?
Yes. We can support Hindi, Gujarati, English and other languages depending on your customers.
Can chat leads go into my CRM?
Yes. We connect chatbots to CRMs, Google Sheets, email and other tools so leads are captured automatically.
Are there ongoing costs?
Yes. There are usually platform and messaging charges from WhatsApp providers and AI services, plus optional support from us. We explain all costs upfront.
Can I see the conversations?
Yes. You can review conversations and analytics to understand customer questions and improve your service.
How long does it take to launch?
Simple bots can launch quickly; more complex flows and integrations take longer. We agree a timeline in your proposal.